Sophos offers a range of products tailored to user needs, including Antivirus for Windows and Mac, Hitman Pro, and Sophos Home Premium products. This toolkit serves as a backup anti-malware tool, useful when malware prevents a device from booting up. However, they offer the XG Firewall Home product as a free, separate tool, providing users with a secure network. Sophos' home product does not include firewall protection. Notably, Sophos uses the same technology in both its endpoint and home products. Sophos' endpoint product for companies has recent high scores in AV-Test lab reports, while the home product reports are outdated. The credibility of antivirus protection is best assessed through third-party antivirus testing labs, which offer unbiased evaluations. This section will examine Sophos' protection capabilities in various areas: Third-party Lab Tests We are looking to move to another security vendor, which is sad, but we have had enough of Sophos.At its core, an antivirus should primarily serve as a defense against malicious software, with additional features being secondary. We have been mis-sold Sophos Firewall products with limited numbers of firmware updates - For a security product this is madness. The logging of support tickets is quick, and the initial response is quick, however it takes days to get through their Sophos first line support to someone who understands the problem and knows what they are doing to investigate! In the last couple of years Sophos have removed their Account Managers, so the generic resellers you deal with when you renew or look to buy new products do not know Sophos products. ![]() We often find logging support requests with Sophos painful. ![]() Now it seems support has been moved elsewhere and there is a language barrier to deal with along with inexperience and lack of knowledge with the Sophos products. We are in the UK and support was local geographic regions. An AV should not INTERFERE with Daily operations!, an AV should have some LOCALIZED control in its agent not having to continuously connect to the cloud to apply a rule, why not make the agent sync with the cloud? Why is support not usefull but a bunch of wasted time? why can't i control my account not to auto-renew? without having to go to third-party billing partners? why has sophos went with the american (greed) profits model and quality has gone to the dogs? what happened to the Brits model of providing a decent offering? Official updates for Java development (oracle), The Document foundations, Apache foundations apps and much more OFFICIAL app installers and updates are blocked by thier AI, and Exploit mitigation, the program is so highly sensitive that its changed my mind from renewing and submitting samples to literally wanting to uninstall it as soon as my paid period is up. Their home offering was good, but the recent changes have made it into golden wrapped crap. It restarted completely back up and running like nothing would've happened! Thank you Sophos!įrom Well Respected Leader to another corporate pusher (seller) ![]() Then I tried Sophos and could not believe my fortune when after maybe 10 minutes it had found (at least the main) virus, removed it and gave me a button to reboot (remember I couldn't open my start to do that myself!). One day, I 'forgot' about all the germs that come down with the presents (downloads) and skipped the extra scanning (usually VirusTotal) and suddenly found myself with a non responding computer! I tried Microsoft virus remover tool (it wouldn't even allow me to open start / settings to use my regular antivirus!) but after 15 hours it was up to nowhere. I don't know about the company itself and probably no antivirus will be affective enough against the growing sins of the generation, but for me, it was a miracle I downloaded at some point their virus removal tool (free) - which I was 'going to put onto a stick for just in case' but didn't manage to. Virus removal tool saved my computer in minutes!
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